Email tracking information is only available per user and cannot be shared with other users. Once you have sent an email, the tracking settings will be saved and will be set as default for future emails until changed. Note: In order to track email opens or clicked links, these options will need to be clicked before sending the email. In order to enable tracking for the email you are about to send, click the 'Enable open tracking' or 'Enable link tracking' options in the Send Email area. When these options are enabled, your Send Mail functions - in the Mail tab and Detail Views - will have the icons to enable the tracking options. Notifications for tracking activities will inform you about the above tracking data through the notification bell of the Pipedrive app.Link tracking will give information about when any links embedded in your emails are clicked by the recipient.Open tracking will give you information about when the recipient opens your sent email.
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If you have not yet connected an email account, you can learn how to do so here. If you have connected an email account through the Email Sync feature of the Advanced plan, you will find 'Email tracking' options listed there. To enable Email Tracking in your Pipedrive account, go to Personal preferences > Email sync. Link tracking will still function as expected, though.
Note: If a contact you are emailing has images disabled in their email client - or if the email is set to plain text (instead of HTML) - the tracking pixel will not work, and email opens will not be tracked.
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